If a product has been opened it may be returned within 14 days of purchase date for an exchange or store credit. If a product is unopened, it may be returned for a full refund within 14 days of purchase date.
GIFT CARD POLICIES
Gift Cards are redeemable for services and/or product purchases. Gift cards do not expire, are non-transferable, and may not be returned or redeemed for cash. Card may be used multiple times until the value is depleted and cannot be replaced if lost or stolen. Taxes are the responsibility of the recipient. Gift Cards used for prize donations may have a 6 month expiry and a determined serviced attached to them. Gift cards that have old logos or unfamiliar appearance may not be honoured if not identified in the computer system.
Way SPA – Can be used for full priced services only no retail. No change is provided from Way Spa cards so be sure to book a service for at least the amount of the card you have
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Since the services are reserved for you personally, a cancellation fee will apply.
Less than 48 hours notice will result in a charge equal to 50% of the reserved service amount
Less than 24 hours and "NO SHOWS" will be charged 100% of the reserved service amount
We thank you for your understanding
We understand, life is crazy and things happen. However, if you are running more than 5 minutes late for an appointment under 30 min and 15 min late for larger appointments in accordance with our clock. We may still complete the service but with a shorter duration, or the appointment may have to be rescheduled. We will do what we can to get you in as soon as possible. Please let us know if you are going to be late. No-Show & Cancellation Policy may be applied. (See above policy)
Hair - CONSULTATIONS & PRICING POLICIES:
Prices can vary for each stylists as well as time required for the service and amount of product used.
Consultations are recommended, as prices given over the phone are only an estimate, not an exact quote.
All consultations are complimentary